One of the key factors driving sales in the retail sector is the shopping experience itself. In order to meet sales targets, it’s important for all shop floor staff to be aware of how to offer this experience, as consumers are changing habits in the current economic environment. They shop less frequently and buy less.

It’s therefore important for staff to develop their selling skills and be more customer focussed. This training will equip participants with the techniques to get closer to the customer, understand his needs better, and through a powerful service experience build loyalty.