Why needed
There are two major myths about conflict: that it always involves anger and that it's always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This programme will teach participants just how to do that.
What the programme will cover
- Defining conflict
- Types of conflict
- Benefits of conflict
- Costs of conflict
- The role of anger in conflict
- The five stages of conflict
- Setting norms and rules
- Seven steps to ironing things out
- Using mediation and facilitation
- Confrontational facilitation
- Managing differences collaboratively
- Asking questions
- Listening skills
- Non-verbal communication
- Problem solving tools
- Managing anger and stress
- Stress management techniques
- Stress management through positive self-talk
As a result of the programme individuals will be better able to:
- Understand conflict
- Be able to identify the stages of conflict
- Use a variety of techniques to resolve conflict
- Identify other ways to resolve conflict
- Develop personal skills necessary to resolve conflict