Conflict resolution

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Conflict resolution

Why needed

There are two major myths about conflict: that it always involves anger and that it's always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This programme will teach participants just how to do that.

What the programme will cover

  • Defining conflict
  • Types of conflict
  • Benefits of conflict
  • Costs of conflict
  • The role of anger in conflict
  • The five stages of conflict
  • Setting norms and rules
  • Seven steps to ironing things out
  • Using mediation and facilitation
  • Confrontational facilitation
  • Managing differences collaboratively
  • Asking questions
  • Listening skills
  • Non-verbal communication
  • Problem solving tools
  • Managing anger and stress
  • Stress management techniques
  • Stress management through positive self-talk

As a result of the programme individuals will be better able to:

  • Understand conflict
  • Be able to identify the stages of conflict
  • Use a variety of techniques to resolve conflict
  • Identify other ways to resolve conflict
  • Develop personal skills necessary to resolve conflict