Effective supervisory skills

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Effective supervisory skills

Why needed

In the course of these last few years, more and more organisations prefer to promote internally than to invest in new hires. These individuals are called to acquire leadership skills that will help them guide a team and improve human capital results, in both performance and attitude.

Employee supervision constitutes a challenge for any organisation and has an important impact on productivity, effectiveness and devotion of a department’s supervised staff and, furthermore, on the entire organisation.

This practical training programme aims towards the acquisition of knowledge and fully applicable skills for the effective supervision of employees. It was designed to enhance the position of individuals that are or will be taking their first steps in the role of supervisor, as well as individuals already working as supervisors that wish to acquire practical knowledge, techniques, as well as a dynamic stance for success. The programme is rich in know-how of effective communication and feedback that are accompanied by case studies drawn from the workplace, aiming to help participants gain the practical experiences that will contribute to the enhancement of their everyday/daily role as supervisor.

What the programme will cover

  • How to set goals and realise them
  • Managing daily operations
  • Communication techniques for supervision
  • How to build a strong work culture
  • How to handle difficult situations
  • The supervisor’s ongoing personal development plan

As a result of the programme individuals will be better able to:

  • Use the team’s strengths and potential to improve productivity, effectiveness and commitment
  • Clarify their role and responsibilities as supervisors
  • Listen, problem-solve, and give constructive feedback.
  • Provide clear, easy-to-understand instructions to their employees
  • Handle the challenges of dealing with “difficult people”
  • Be more visible and available to their staff
  • Maintain healthy relationships with their staff and coworkers